RAVING FAN SERVICE
Passages is obsessed with customer service both for you, our corporate client, and the employees that you entrust to our care. Excellent Service is not a slogan with us but it is built into our DNA. It’s our goal to ensure each and every client walks away a raving fan!
You can trust Passages because quite simply, your people are our passion! Our 50 years of household goods move management and almost 30 years of relocation industry experience has positioned us uniquely in the global mobility industry - we have experienced every type of relocation and we understand completely the changing world of employee mobility. Our commitment is: “Personal, Passionate and Professional Service.”
Personal: We provide a personal, high-touch service model, equipped with dedicated Relocation Managers to assist your relocating employees from start to finish.
Passionate: We chose this industry because we are truly passionate about delivering successful relocations for our clients’ relocating employees.
Professional: We have the professional expertise to execute any relocation service worldwide.
NO FEE HOUSEHOLD GOODS MOVE MANAGEMENT
Unlike most relocation companies, Passages Relocation is happy to manage just the household goods move. Passages NEVER charges a fee for our move management services and because we are a broker, we choose the best mover at the best price to get the best service.
WHY CHOOSE PASSAGES HOUSEHOLD GOODS MOVE MANAGEMENT SERVICES?
Passages provides move management services independently and is therefore not restricted by the policies and availability of any single moving company, carrier or van line. We select only the best movers and from start to finish follow each and every aspect of a move to make certain the best interests of our corporate clients are cared for.
Passages is able to negotiate greater volume discounts from our suppliers due to our large volume of moves, which helps reduce costs to you. Much like a travel agent or an insurance broker, Passages’ fees are paid by the movers as part of their normal built-in sales commission structure, which they would usually pay to their own salespeople. Passages never charges additional fees to our clients for our move management services.
Passages always has the ability to move anyone at anytime anywhere in the world because of the many movers we work with. And no no matter if your company has one move or hundreds of moves, each one is treated by our suppliers as one of Passages’ important high level moves.
OFFICES IN CANADA AND THE US
Passages has offices in Toronto and Boca Raton, Florida USA. We can manage your relocations from either office, while seamlessly providing you with exceptional service. With bank accounts in both countries, we can easily transfer funds between our accounts, our suppliers and your employee’s accounts for quick and easy reimbursement of expenses.
BOUTIQUE CONCIERGE SERVICE
Passages provides your company and its employees with a concierge hands-on service model that is professional, personal and passionate! If you want a family-owned Canadian business that really cares about you and your employees, Passages is a perfect fit!
Passages is a boutique-style relocation company - we’re here for you when you need us and we always know you by name, not just by file number.
Using Passages is like going to the neighborhood restaurant for dinner, where you are known personally and greeted by the owner and chef.
Passages largely serves small to mid-sized organizations, and is committed to delivering an excellent customer experience for both clients and their relocating employees. Passages approaches each relocation individually, so you’re not required to sign long-term service contracts.
You only pay for the services you need.
COST-COMPETITIVE SERVICES
Passages knows that every dollar counts so we’ll provide you with the most value-driven and cost-competitive services available anywhere. Your company benefits from Passages volume discounts regardless of the number of your relocations.
One of Passages’ priorities is to help their clients manage and contain their relocation costs, without sacrificing quality service to their employees. Passages will provide you with all the information you need to examine every variable in your relocation budget and help determine the cost impact of each one, including potentially eliminating all or most of our relocation fees. We approach each relocation individually, so you’re not required to sign long-term service contracts. You only pay for the services you need.
We are committed to cost containment – naturally, you are cost conscious, and want to see return on your relocation investment. We deliver cost savings to you wherever and whenever possible, which is one of the reasons our clients continuously trust and rely on us to manage their relocation programs. Part of our job is to constantly negotiate with suppliers and secure competitive prices without ever compromising on quality. And here’s a bonus: when you choose Passages, your relocating employees’ household goods are moved at NO additional cost to you (yes, you’ve read that right), regardless of volume. This approach guarantees great service at competitive prices.
FLEXIBLE, FRIENDLY AND RESPONSIVE
Passages is very user friendly and we make the relocation process flexible, quick and responsive to your unique requirements. You will be delighted how quickly we respond to every service request! Passages adapts our approach to fit in with your relocation needs.
Passages provides each client with an extensive team of professionals dedicated to making their lives easier. We remove administrative burdens, manage costs and assist employees from start to finish. We help you maximize your relocation program’s effectiveness and maintain your bottom line with an efficient and competitive program focused on quality. Passages is not just a service provider; essentially, we are an extension of your human resources department with the same commitment as you have to looking after your valuable workforce.
We are obsessed with exceptional service – we’re all about being customer centric, with our focus on YOU and your relocating employees. We never rest until every component of your relocation process is done right, and you and your relocating employee are fully satisfied. We double and triple-check with our suppliers on key touch points so much so that we may become annoying to them – but that’s ok! We will happily handle this, so they don’t become annoying to you or your relocating employees.
SAVE YOUR VALUABLE TIME
Relocation may be a small part of your portfolio but it can take up a great deal of your time, especially when the employees need additional care and attention. Many HR professionals have stated that although relocations are only 5% of their portfolio they can take up 90% of their time. Passages takes care of all of the communication and countless details of a relocation, thereby saving your valuable time so you can concentrate on other important tasks. Our goal is to make you look good to your superiors, and your relocating employees. We accomplish this by solving problems, and creating workable solutions that respond to your unique needs. When you see what we can do for you, you’ll realize you selected the best company to manage your relocation program. So, leave the minutiae of relocation with us, and get on with your BUSY day!
NO CHARGE RELOCATION POLICY REVIEW OR CREATION
Passages has helped many companies design and implement their relocation policies. We provide consultation at NO CHARGE to help you get the best policy that fits your company's particular relocation requirements. Passages has an in-house team of Policy Development consultants who can create your relocation policy.
Experience - 30 Years in Business and over 15,000 Relocations
You can hire a relocation company and they will gain their experience by learning from their mistakes - at the expense of you and your employees. Or you can use Passages that has the experience and expertise to anticipate and avoid problems before they occur! “Nothing can substitute for experience”
A few of the many testimonials and comments from our clients
“Over the weekend my wife and I were talking about the journey we've been on this year and how far we've come. As we evaluated what has transpired we landed on the same common thread - that the team at Passages that took care of us - really knew their business and went above and beyond in every case to ensure we were looked after.” Senior V-P Retail
You really stand out for us:
From start to finish we never felt alone in the process. The teams you associate with, Moving, Inspections, Appraisals and Lawyers were all extremely good to deal with on both ends of the move.
Thank you so very much for being our ``moving solution``, it was a very complete and enjoyable experience.
“ All I can say is WOW!!! You, Alan Bryce you set everything up and delivered an outstanding crew that lived up to every promise made to us, including an unusual Saturday delivery. I am disabled and really needed a Saturday delivery so my husband could handle the directions for the incoming boxes and furniture at our new location. He had to work at Lowe's starting on the Monday and my physical abilities were completely depleted. Alan, you said you would make an exception and came through with flying colors. Mere words cannot express our gratitude and elation with this move. “ Employee
“We have partnered with Passages for over 30 years and the feedback that we get from our employees is always super positive. We love working with them. They are always there for us, whenever we need them, at any time of the day or night. They make us feel that we are the only client they have and they have all the time in the world for us.#
Senior VP, Retail
“Right from the initial call, Passages made us feel that we were in good hands and would be fully supported in our relocation. There is something about them that inspires confidence that whatever happens they will have our back - and they did - from start to finish and everything in between.”
Relocating Employee: Toronto to Calgary
“I can't believe the follow up and attention to detail that the team at Passages displayed on all aspects of our relocation. We have moved many times before but by far, Passages was the most responsive and caring of all of our past relocation company experiences.”
Relocating Employee: Montreal to Vancouver
Re: Financial Info Needed: “Thanks for a quick turn-around on this.”
Re: Urgent Budget Needed: “You rock! Knew I could count on you! What will I ever do without you guys!? Thank you for the quick turnaround time on the information.
“Passages staff worked closely with us to develop our new tiered relocation policy. We really appreciated all the advice and consultation along with best practices. Having a Taylor-made policy will help us realize our relocation goals and greatly reduce exceptions and negotiations.”
Insurance company VP Human Resources
“I would like to thank you for speaking with the team last Tuesday and providing references too. I have spoken with 3 of the 4 references that you provided and they only have wonderful things to say about you and the service you provide. You should be very proud!” VP Pharmaceutical Company
“Awesome. As usual, thanks for the speedy reply!
I don’t think I said it this month yet – but you are amazing. THANK YOU!
Thanks for the update ….keep up the absolutely fantastic work!
Amazing – Thank you so much. What would I do without you! “
Email from Director HR
“Over the 7 years that I have worked with the Passages team they have not only been consistently excellent in the customer service that they provide to employees, but they’ve also been great partners in helping me manage a relocation program. I’ve relied on them for help with unusual and sensitive individual cases as well as guidance on best practices. They’ve always made my
● ``It has been our experience that Passages Relocation understands the importance of good communication and first-rate, excellent customer service. They follow through with exceptional detail on each and every move.``
● Moors Clothing for Men
● ``Praxair Canada Inc and Passages have had a business relationship for over twenty years. Our experience with Passages has been an extremely positive one from the viewpoint of our employees and our company.``
- PRAXAIR Canada Inc.
